Delete your Shop Genuine account

In the app

1. Open the Shop Genuine app and sign in.
2. Go to Account.
3. Tap Delete my account and confirm with your password.

Your account is deleted straight away and you are signed out.

Without the app

Email connect.genuinenutrition@gmail.com from the email address you signed up with, with the subject “Delete my account”. We will delete the account and reply to confirm.

What is deleted

• Your name, email address, phone number and password
• Your saved delivery addresses, except those your orders were delivered to
• Your cart, saved items (wishlist) and reviews
• Your coupons and notification settings for your devices

What is kept, and for how long

If you have placed orders, the order records — what was bought, the amounts, the payment status and the delivery address each order went to — are kept for as long as Indian tax and accounting laws require, and so that orders already placed can still be delivered. Your account's name, email address and phone number are removed, and the account can never be signed into again.

If you never placed an order, nothing is kept.